ek9998 Privacy Policy

1.1 Information You Provide Directly

When you register an account with ek9998, make a deposit, request a withdrawal, contact our support team, or participate in any promotion, you may provide us with personal information including but not limited to the following:

• Identity data: Your full legal name, date of birth, gender, and national identity card (NID) number or passport number where required for KYC verification.
• Contact data: Your email address, mobile phone number, and residential address, including district and division within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, or Mymensingh).
• Account credentials: Your chosen username and an encrypted version of your password. Passwords are stored using one-way hashing and are never accessible in plain text by any member of staff.
• Financial data: Your registered bKash, Nagad, Rocket, or Upay mobile wallet number; bank account details where applicable; and transaction reference numbers associated with deposits and withdrawals.
• Verification documents: Copies of identity documents, proof of address, and proof of payment method that you submit during the KYC verification process.
• Communications data: Records of your correspondence with ek9998 via email, live chat, or any other support channel, including the content of those communications and the date and time they were made.

1.2 Information Collected Automatically

When you access and use the ek9998 platform, certain technical and behavioural data is collected automatically through our servers, cookies, and analytics tools. This includes:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device language settings.
• Usage data: Pages visited, games played, bets placed, session duration, click patterns, search queries entered within the platform, and navigation paths through the site.
• Transaction logs: A complete record of all deposits, withdrawals, bonuses claimed, wagers placed, and game results associated with your account, along with timestamps for each event.
• Geolocation data: General geographic location inferred from your IP address, used to verify that you are accessing the platform from Bangladesh and to comply with applicable jurisdictional requirements.

1.3 Information from Third Parties

In certain circumstances, ek9998 may receive personal data about you from third parties. This includes identity verification data returned by KYC service providers, fraud risk scores from payment screening services, and transaction confirmation data from mobile banking operators such as bKash and Nagad. Any data received from third parties is handled in accordance with this Privacy Policy and is used only for the purposes outlined herein.

ek9998 processes your personal data only for the purposes listed above. We do not use automated decision-making processes that produce legal or similarly significant effects without human review. Where we rely on your consent as the legal basis for processing — for example, to send you personalised bonus offers — you may withdraw that consent at any time by contacting support@ek9998.vip or by updating your communication preferences within your account settings.

We may use aggregated, anonymised data derived from player activity for the purpose of improving platform features, game selection, and overall user experience. Anonymised data cannot be used to identify any individual player and is not subject to this Privacy Policy.

3.1 Payment Service Providers

To process deposits and withdrawals, ek9998 shares relevant financial data with payment service providers including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank. These providers receive only the minimum data necessary to execute and confirm your transaction. Each payment partner operates under its own privacy policy and data security standards and is independently responsible for the data it processes.

3.2 Identity Verification and KYC Providers

Where required to comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations, ek9998 may share identity documents and personal data with certified third-party identity verification service providers. These providers verify the authenticity of identity documents and return a verification result to ek9998. Submitted documents are not retained by these providers beyond the period required to complete the verification check.

3.3 Game Content Providers

Games and betting markets on the ek9998 platform are supplied by third-party providers including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Ezugi, and Spribe. These providers may receive a pseudonymous player identifier and bet transaction data for the purpose of operating their game software and maintaining game integrity logs. They do not receive your full name, contact details, or payment information.

3.4 Legal and Regulatory Disclosure

ek9998 may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where we are required to do so by applicable law, by a court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other illegal activity. In such cases, ek9998 will disclose only the minimum data necessary to satisfy the legal requirement and will, where permitted by law, notify the affected player.

3.5 Business Transfers

In the event that ek9998 undergoes a merger, acquisition, or sale of all or a substantial part of its assets, player data held by ek9998 may be transferred to the acquiring entity as part of that transaction. In such circumstances, ek9998 will take reasonable steps to ensure that the acquiring entity is bound by privacy obligations at least as protective as those set out in this Privacy Policy, and will notify affected players as required by applicable law.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, and provide a more personalised experience. ek9998 uses cookies and similar tracking technologies — including local storage objects and session tokens — to operate and improve the platform.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You may control and manage cookies through your browser settings. Most browsers allow you to block all cookies, accept only first-party cookies, or delete cookies after each session. Please note that disabling essential cookies may prevent certain platform features from functioning correctly, including the ability to log in to your account and access games. Blocking analytics or functional cookies will not prevent you from using the ek9998 platform but may affect the personalisation of your experience.

5.1 Security Measures

ek9998 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include Transport Layer Security (TLS) encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls that restrict staff access to personal data on a need-to-know basis, regular penetration testing and vulnerability assessments of the platform infrastructure, and audit logging of all administrative access to player data systems.

While ek9998 takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ek9998 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

5.2 Data Retention Periods

ek9998 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following account closure, in accordance with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction, as required for financial audit and regulatory compliance purposes.
• KYC verification documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Support communications: Retained for a period of three years from the date of the communication, unless the communication relates to an unresolved dispute, in which case it is retained until the dispute is fully resolved.
• Analytics and usage data: Anonymised after 24 months and retained indefinitely in anonymised form for platform improvement purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not technically feasible within the specified period (for example, where data exists within backup archives), ek9998 will isolate the data from active processing and delete it as soon as the archive rotation cycle permits.

ek9998 will respond to all valid data rights requests within 30 days of receipt. Where a request is complex or where we receive a large volume of requests simultaneously, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it. We reserve the right to verify your identity before fulfilling any data rights request to ensure that we do not disclose personal data to an unauthorised party.

The ek9998 platform is strictly intended for adults aged 18 years and above. ek9998 does not knowingly collect, process, or retain personal data from any individual under the age of 18. Age verification is conducted as part of the account registration and KYC process to prevent underage access to the platform.

If ek9998 becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data from our systems, close the associated account, and return any funds deposited to the payment source from which they originated. Parents and guardians who believe that a minor may have created an account on ek9998 should contact our support team at support@ek9998.vip immediately so that we can investigate and act without delay.

ek9998 strongly recommends that parents and guardians make use of parental control software and device-level restrictions to prevent minors from accessing online gambling platforms. We support responsible gambling at every level, and the protection of minors is a core principle of our platform operations.

8.1 Changes to This Policy

ek9998 reserves the right to update or revise this Privacy Policy at any time. When we make material changes to this policy, we will publish the revised version on this page and update the effective date displayed at the top of the document. Where changes are significant, we may also notify you directly via the email address registered to your account. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Your continued use of the ek9998 platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes.

8.2 Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about how ek9998 handles your personal data, please contact our dedicated support team using the details below. We treat all privacy enquiries seriously and will respond promptly and in full.

Email (plain text — not a link):
support@ek9998.vip

Response time: ek9998 aims to acknowledge all privacy-related enquiries within 2 business days (Bangladesh Standard Time, UTC+6) and to provide a full response within 30 calendar days of receipt.

All privacy correspondence should include your full name, your registered email address or username, and a clear description of your query or request so that we can assist you as efficiently as possible.